FAQ

TORVA is a brand which is part of a leading Chinese company engaged in kitchen solutions, fixtures and fittings. At TORVA, our mission is to provide our customers with innovative and elegant water products.

Since its inception, the company has been committed to delivering great brand value through the integration of quality, technology, and sustainable design. TORVA was launched as a brand in 2017, while its parent company started 20 years ago with stainless steel smelting. The company was one of the leading companies in the industry, with the main goal of producing high-quality stainless steel. Since then, we have acquired more than 100 patents for melting and processing stainless steel, enabling us to enter the market for kitchen sinks. Currently, we are focused on the niche segment of RV and camper van kitchen sinks, providing solutions tailored for compact and mobile living spaces.

Our priority is to produce durable, safe, and exquisite-looking kitchen sinks. We believe in building trust by providing exceptional services with professionalism, and our products embody these values.

There are many reasons to buy a sink from TORVA. Design, quality arnd an affordable price! Read more on theWhy TORVApage.

• Better Value for Money
  Our products offer exceptional quality at competitive prices, roviding you with the best value for your investment.
• Diverse Styles
  We offer a wide range of styles and sizes to suit various tastes and preferences, ensuring you find the perfect match for your needs.
• High Aesthetic Appeal
  Our products are designed with a keen eye for aesthetics, enhancing the visual appeal of any space.
• High Quality, Multiple Award-Winning
  Our commitment to quality has been recognized with numerous awards, reflecting our dedication to excellence.
• Strong R&D Capabilities with Numerous Patents
  We invest heavily in research and development, holding multiple patents and continuously innovating to keep our product line fresh and up-to-date; Ensuring stricter quality control and faster response times as well.
• Customizable
  We offer customization options to meet your specific requirements, ensuring you get exactly what you need.

We offer a wide range of RV water system products, includingsinks,faucets,water tanksand water hoses & fittings. All of our products are designed to meet the unique needs of RVs, ensuring durability and functionality on the road.

TORVA products are designed and manufactured in China, with strict quality control and international certifications such as CUPC and CE.

Yes, we operate warehouses in the USA, Canada, Australia, and Europe to ensure fast delivery and local support for North American and European customers.

Customers choose TORVA for deep, space-saving sinks, fast and flexible service, risk-free trial samples, and competitive pricing compared to other brands. Our products are trusted by over 150+ van builders and RV manufacturers worldwide.

TORVA provides a wide range of mobile water system products, including deep sinks,fold-down faucets,water tanks, andall-in-one builder kits, designed for RVs, van conversions, and tiny homes.

Our products are engineered to fit most popular RV, van, and tiny home models, including Sprinter, Transit, and ProMaster. We provideCADdrawings,STPfiles andinstallation templatesfor easy and accurate installation.

TORVA sinks are extra-deep, space-saving, and made from premium 16-gauge stainless steel. Our fold-down faucets and modular kits are designed for easy installation and compatibility with standard RV plumbing.

Yes, our sinks are CUPC and CE certified. Some faucets also have Watermark certification. Documentation is available for compliance with North American, European, and Australian standards.

Yes, we can provide samples of our products. Please contact us with your specific requirements, and we will arrange to send you the samples.

Yes, we provide OEM/ODM services, including logo and packaging customization. Please contact us with your requirements for a tailored quote.

We offer various types and sizes of water tanks. Please contactsupport@torva.comwith your vehicle model and usage needs for a recommendation.

Yes, we provide all-in-one builder kits and matching sets for a unified look and easy installation.Contact usfor recommendations based on your project.

Yes, our sinks and faucets are available in multiple finishes, including black, white, and brushed stainless steel, to match your interior style.

Yes, our undermount sinks can also be installed as drop-in using adhesive. Please refer to our installation guide for details. If you need further assistance, feel free to contact us for more help.

Most TORVA sinks come with essential accessories. For specific needs or bulk customization, please contact our team.

TORVA serves customers worldwide. In addition, we maintain dedicated stock in Europe, the United States, Canada, and Australia for fast and reliable delivery to these key markets.

We accept the following forms of payment:

• Credit Card (Visa, MasterCard, American Express, Discover, JCB, Diners Club)
• Debit Card (Visa, MasterCard, American Express, Discover, JCB, Diners Club)
• Paypal
• Afterpay
• Direct Bank Transfer(only for orders with product quantity exceeding 20)

We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Shipping fees depend on your country and order quantity. You can place an order directly on our website to view the exact shipping cost for your location. For bulk or special orders, please email daisy@torva.com or use our online chat—our sales team will respond within one business day.

Standard orders: 3–7 days for USA/Canada/Europe (non-remote areas)
Large or custom orders: 4–8 weeks, depending on order size and customization.

Yes, we offer DDP shipping options for many countries, including customs clearance and taxes, for a seamless delivery experience.

You will receive a tracking number by email after your order ships. For updates or issues,contact our team via emailor online chat.

Our website displays prices in local currencies for a better shopping experience. Prices may vary by country due to local costs and taxes.

Please contact us with your product requirements and shipping address. Our sales team will provide a tailored quote and discuss the best options for your needs.

imply fill out the dealer application form on our website or contact our sales team. After review, you will receive access to exclusive dealer pricing and support.

We are actively seeking online and offline dealers for TORVA sinks. Please check ourbecome a dealerpage.

Dealer discounts start once you have cumulatively ordered 2 products. The more you order, the higher your discount tier—up to 30% off for large-volume partners.

No, there is no minimum order quantity. Dealers can enjoy benefits and discounts starting from just 2 cumulative products ordered.

Yes, we welcome bulk orders and offer special pricing for larger quantities. Please contact our sales team with your requirements for a customized quote.

Please contact our wholesale team with your specific requirements, including product types, quantities, and shipping destination. We’ll provide a comprehensive quotation within one business day.

We offer OEM services and can customize products with your brand logo and packaging. Please provide your requirements for a quote.

Yes, we can provide samples of our products. Please contact us with your specific requirements, and we will arrange to send you the samples. Please note that a sample fee may apply, which can be refunded upon placing a bulk order.

If you encounter registration issues or cannot see the application form, please contact our team at daisy@torva.com for manual registration assistance. We will help you complete the process promptly.

• Innovative and High-Quality Products
• Comprehensive Brand Support
• Exclusive Discounts and Promotions
• Early Access to New Products
• Robust Customer Service Support
• Market Insights and Analysis
• Participation in Partner Events
• Online Partner Portal
• Increased Sales Performance

Yes, we provide CAD drawings, STP files and cutout templates for all sinks and accessories to ensure easy and accurate installation for manufacturers and DIYers. Should you have any requirements, please contact our Sales Manager: daisy@Torva.com.

TORVA sinks come with a Limited Lifetime Warranty for residential use. Accessories have a 1-year limited warranty. For warranty claims, please provide proof of purchase and contact support@torva.com.

We offer comprehensive customer support to assist you with any product, order, or warranty issues. You can contact us by emailing support@torva.com—our team typically responds within one business day.

Additionally, you can reach out through our online chat system or submit your inquiry via the “Contact Us” page on our website. We are here to help with product questions, installation guidance, and order support.

Samples and standard products can be returned if they do not meet your needs and do not affect secondary sales—just pay the shipping fee. For bulk orders, please contact us for return arrangements.

Standard orders are typically processed within 1-2 business days and shipped within 3-7 days for USA/Canada/Europe. For Australia, shipping usually takes between 5–12 days after processing. Custom or large orders may take 4-8 weeks depending on specifications and quantity.