FAQ General Who is TORVA? TORVA is a brand which is part of a leading Chinese company engaged in kitchen solutions, fixtures and fittings. At TORVA, our mission is to provide our customers with innovative and elegant water products.Since its inception, the company has been committed to providing its customers with great brand value through the integration of quality, technology and sustainable design. TORVA was launched as a brand in 2017. However its parent company started 20 years ago with stainless steel smelting. The company was one of the leading companies in the industry. At that time, the company’s main goal was to produce high-quality stainless steel. Since then, however, we have acquired more than 100 patents for melting stainless steel and therefore entered the market for kitchen and bathroom sinks.Our priority is to produce durable, safe and exquisite looking sinks. We believe in building trust by providing exceptional services with professionalism, and our products embody our values. Who is TORVA USA? TORVA USA is the online store serving both wholesale and consumer clients in North America. Products are on stock in our warehouse in New Jersey. Does TORVA sell globally? TORVA currently serves the wholesale and consumer markets in North America and Europe. For wholesale, we can serve you worldwide. Why buy from TORVA? There are many reasons to buy a sink from TORVA. Design, quality and an affordable price! Read more on the Why TORVA page. Online store Which countries does TORVA currently serve? We operate warehouses in the USA to serve the USA and Canada. From March 2022, we will also serve the European market from our European warehouse location. How does TORVA ship orders in the USA? All products are on stock in New Jersey. Any online order ships next day and may take a few days to arrive. You will receive a tracking number from us. How can I pay for my order? We accept the following forms of payment:Credit Card (Visa, MasterCard, American Express, JCB)Debit Card (Visa, MasterCard, Maestro)PaypalApple Pay (only available for payment with iphone and ipad)We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. Do you offer customer support? We are available 24/7 by email at support@torva.com. Typically we reply you the same day. How long is the warranty on TORVA products? Kindly check our Warranty page. Wholesale Can I buy from TORVA in bulk? We welcome bulk orders from all over the world. Kindly visit our dedicated page for TORVA sink wholesale. How can I receive a wholesale quotation? Kindly fill out the form on our sink wholesale page. To which countries do you ship bulk orders? Worldwide. Become a dealer Who can become a TORVA dealer? We are actively seeking online and offline dealers for TORVA sinks. Please check our become a dealer page. What does TORVA expect from new dealers? Have an existing sales channel.Ability to invest in stock. What can I expect from TORVA as a partner? Fast growing brandFactory strengthQuality productsEconomic price pointsBrand support How can I apply for a dealership? Simply fill out the form on the “become a dealer” page.
